Normally on the show, I interview industry experts about how we can improve the patient financial experience. For today's episode, we're doing something different. Recently, my colleague Kristin Burns and I took part in a webcast which we'll be featuring on upcoming episodes. Today's episode, however, features highlights from an interview we completed leading up to the webcast. Kristin is Director of Product Management at VisitPay. The host of the show, Andrew McLeod is Senior Director of Operations for The Knowledge Group. I really enjoyed this conversation as Andrew, Kristin and I talked about a wide range of topics including how patients often avoid health care because of the cost, advice on how to tailor the financial experience to each individual patient, the biggest opportunities for the financial experience, and more.

VisitPay is the only patient financial engagement platform that simplifies the entire patient billing experience. Through VisitPay, hospitals can create a seamless, singular point of interaction that radically reshapes the billing experience by providing greater transparency, choice and control to patients, all the while generating high yield. Our mission is to create better financial relationships between health systems and their patients.