Q&A | How Do You Decide Whether CS or Sales Owns Revenue from Customers?
Update: 2024-08-08
Description
Today we have another mailbag question, and let me tell you: I love these.
Today's question is one that's come up a lot lately for the portfolio over at Stage 2 Capital -- "How do you decide whether CS or Sales owns revenue from customers?"
Here's what you can expect:
- Pros & cons in specializing roles between hunters and farmers
- A framework for decision making based on LTV captured in the first sale
- Designing the most motivating compensation plan
- The concept of Leading Indicator of Retention
- Why you need to collaborate with your CFO
So, keep the questions coming. You can drop it to me on LinkedIn. If you're on Spotify, there's a common section.
You can drop it there. You can email us at podcasts@hubspot.com and maybe your question will tackle next.
Grab the 3 Steps to a Perfect Pitch guide here https://clickhubspot.com/pitch
The Science of Scaling is a HubSpot Original Podcast // Learn more about HubSpot for Startups // Produced by Matthew Brown
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