As restrictions on restaurants lift, there’s a looming challenge on the horizon: a recession. For insights on how QSRs can navigate a protracted downturn, we sat down with Dan Lubetsky, Publicis Sapient's Travel and Hospitality Senior Director of Customer Experience and Innovation. In this podcast, he unlocks data-centric strategies to drive engagement and why value offerings are key to boosting loyalty and building resiliency through the recession.