RIP to customer service: it’s designed to be bad
Update: 2025-07-11
Description
Customer service is bad and it's going to get worse with the AI upheaval. Say it with me: ✨ REPRESENTATIVE ✨0:00 - Customer service is a dying art0:46 - We are all upset1:30 - AI deception storytime3:26 - Customer service is designed to be bad4:16 - Sending consumers down dead ends5:24 - Talking with agents is a full-time job5:42 - Customer service sludge7:00 - Profit over people 8:36 - Lagging legislation9:43 - Black Mirror is my president10:42 - Businesses created by businesses underperforming
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