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 How North Carolina’s SWIC turned lessons from Hurricanes Florence & Helene into a national playbook for connectivity, trust, and response. 

When disaster strikes and communications fail, leadership and relationships make all the difference. In this episode of The EOC Podcast: Emergency Operations Conversations, host Jeff Perkins sits down with Greg Hauser, North Carolina’s Statewide Interoperability Coordinator (SWIC) and Vice Chair of the National Council of SWICs, to talk about what it truly takes to keep people connected when everything else goes dark.

Greg shares lessons learned from leading communications during hurricanes, floods, and national events, and how North Carolina’s Emergency Support Function 2 (ESF-2) continues to innovate under pressure. Together, Jeff and Greg explore the human side of interoperability — where trust, humility, and teamwork matter as much as the technology itself.

Listeners will hear first-hand stories from Hurricane Helene, reflections on how communities step up when systems go down, and a candid look at the future of emergency communications.

Whether you’re in emergency management, public safety, or just passionate about resilience, this conversation delivers insight, leadership, and heart — proving that true interoperability starts with relationships.

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