In this rebroadcast of the Apartment Jedi podcast, Funnel CEO Tyler Christiansen joins host Andrew Bowen for a wide-angle look at the operating-model shift reshaping multifamily. They cover where centralization and specialization actually stand today, how AI is evolving from simple automation to agentic systems, and why brand power is finally emerging as a real economic lever in rental housing.

Tyler breaks down what he’s seeing across REITs, large fee managers, and early-stage adopters: which operating behaviors are sticking, where friction remains, and how the next generation of workflows will change staffing, service levels, and resident expectations. He also explains why winners and losers will separate faster than most expect — and what operators should be preparing for now.

You’ll learn:

• Where multifamily truly is on the centralization and specialization journey
• How REITs, third-party managers, and owner-operators are taking different paths based on incentives, contracts, and brand strategy.
• The real ROI of specialization: why the biggest gains are coming from back-office functions, not leasing “glamour metrics.”
• How centralized models change service levels, staffing ratios, and retention, including what operators consistently underestimate.
• AI’s next chapter: moving from chatbots to agentic workflows that perform tasks, not just answer questions.
• What resident interactions will look like when AI can renew leases, negotiate within guardrails, process payments, and sync context across systems.
• The coming shift in leadership development as old career ladders collide with new operating structures.

To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too.