Recurring Revenue & Customer Service in Fire Protection with Karsten Smith
Update: 2025-09-04
Description
Timestamps
00:00 Welcome & Introduction
02:35 Karsten’s Journey into Fire Protection
07:26 Why Recurring Revenue Matters
09:32 Turning Installs into Service Contracts
11:13 Customer Service as a Growth Driver
13:09 AHJ Compliance Platforms & Industry Shifts
14:28 Navigating Local Jurisdiction Challenges
18:18 Risk Management and System Types
19:33 Karsten’s Favorite Systems to Work On
24:45 Suppression Systems & Market Competition
26:19 Restaurant Stories from the Field
28:15 Embracing Technology and AI in Fire Protection
33:02 Private Equity & The Industry’s Future
34:48 ACE Fire’s Online Presence
35:41 Closing Takeaways
Comments
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