Reimagining customer experience in mobile age

Update: 2016-06-28

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In this discussion, McKinsey's Brian Gregg speaks with Michael Jones (RetailMeNot), Mahin Samadani (McKinsey Digital Labs), Dianne Esber (McKinsey), and Mark Phillips (McKinsey) about how customer experience has changed in the mobile age.

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Reimagining customer experience in mobile age

McKinsey Marketing & Sales

#box-pro-ellipsis-175939162638893{-webkit-line-clamp:2;}Reimagining customer experience in mobile age

Reimagining customer experience in mobile age

McKinsey Marketing & Sales

Reimagining customer experience in mobile age