Retail at the Crossroads: Physical Meets Digital
Update: 2025-05-28
Description
In this episode of Payments Beats, hosted by Liz Beggs, Chief Operating Officer at Payments Consulting Network and Merchant Advisory, we explore the dynamic intersection of physical and digital retail with Ian Bailey, Chairman at Anko Global and former Managing Director at Kmart.
As they gear up for NRF’25 APAC in Singapore, Liz and Ian discuss the evolving challenges and opportunities of operating in an omnichannel environment. From the complexities of customer identification across payment methods to the importance of fulfillment, data, and digital innovation, this conversation dives into what it takes to succeed in today’s global retail landscape.
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