Locking out customers | Loomly's Thibaud Clément

Predicting Churn | ProdPad's Janna Bastow

Focusing on second month retention | Winc's Jai Dolwani

The customer isn't always right | Kelly Yanke Deltener

Retaining through activations | Meister's Kevin Kuhn

Knowing when the customer journey is over | Supercast's Jason Sew Hoy

Two ways to segment churn | Close's Liz Stephany

Automating churn reduction | Workpuls' Maja Rajić Milivojević

How to leverage cancellations | Who Gives A Crap's Jenna Tanenbaum

Retaining customers one bag at a time | Trade Coffee's Mike Lackman

5 Key Strategies for User Retention

Voice of the customer, dunning strategy, and customer loyalty | GoSite's Danielle Rojas

Expansion revenue, CX perpetuity, and maintaining focus | Pipeliner's John Golden

Integrating ecosystems, forecasting churn, and onboarding | Beatport's Romain Pouillon

Onboarding, customer cohorts, and non-traditional CS | Knowledgehook's Travis Ratnam

Better email campaigns, tracking metrics, and aligning teams | CompanyCam's Kelly Danahy

Overthinking, hacking retention, and rallying around metrics | Better Proposals' Adam Hempenstall

Customer surveys, leveraging NPS, and the power of onboarding | Hunt A Killer’s Mary Callaghan

Product roadmaps, leveraging data, and defining churn goals | Framer’s Oscar Carlsson

Retention Talk Audio Trailer