Returns are a common part of the reselling business, and understanding how to handle them is crucial for success. In this podcast episode, Jess discusses the reasons why returns happen and provides valuable insights for Canadian resellers. She explores the impact of return rates in different product categories, such as apparel and electronics, and highlights the importance of having a clear and flexible return policy. By putting yourself in the buyer's shoes, you can enhance their confidence in making a purchase. Jessica also shares tips on using Pirate Ship, a US-based shipping service, to minimize return costs for Canadian sellers. Moreover, she discusses the benefits of selling higher-priced items to reduce returns and increase buyer satisfaction. If you're a reseller looking to improve your return policy and boost customer trust, this podcast episode is a must-listen.

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ARTICLES & RESOURCES:

How Consumer Electronics Brands can Reduce Holiday Shopping Returns, ESW Sep 1 2023: https://esw.com/blog/how-consumer-electronics-brands-can-reduce-holiday-shopping-returns/#

Why more fashion retailers are charging return fees, BBC Oct 4 2023: https://www.bbc.com/worklife/article/20231004-why-more-fashion-retailers-are-charging-return-fees

Hassle-Free Returns are the Key to Happy Customers, Shipstation, Robert Gilbraith, May 6 2022: https://www.shipstation.com/blog/hassle-free-returns-key-successful-online-sales/

Sign up for Pirateship, it’s free! https://pirateship.com/

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OTHER LINKS:

Check out my interview with ThriftonFire and subscribe to the channel: https://youtu.be/0CaJWuiVvj4?si=JkF3dVt088ym08oA

Research sold prices with Worthpoint: https://www.worthpoint.com/partner/0000

(please note: I may receive a small commission if you sign up for services through any of these links)

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