Are you tired of waiting on hold for ages when scheduling a service appointment with a dealership? Did you know that 17% of customers hung up in 2020 due to long wait times? In this episode, we talk to Ben Okuka, Head of Product at Stella Automotive AI, about how their company is using conversational AI to transform the way dealerships interact with customers. We'll discuss the pros and cons of having a Digital Voice Assistant (DVA) versus an Interactive Voice Response (IVR), the most frequently asked question by Stella's clients, and much more. Tune in to learn how conversational AI can revolutionize your dealership's customer service.

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Chapters

0:00 Start

1:05 How Conversational AI is Revolutionizing Automotive Customer Service: Say Goodbye to Long Hold Times!

3:25  From Assembling Headlights to Head of Product: A Decade-Long Journey in the Automotive Industry with Ben Okuka at Stella Automotive

8:27 The Surprising Impact of Long Hold Times on Customer Satisfaction: Exploring the Stats and Benefits of Conversational AI for the Automotive Industry

9:21 The Difference Between IVR and DVA: Understanding Legacy Technology vs. Fully Sophisticated AI

12:40 Revolutionizing Customer Experience: How Conversational AI is Helping Dealerships Book Appointments in Just 2 Minutes

16:24 Revamp Your Dealership's Data Management and Monetization Strategy with Stella, the 24/7 Digital Voice Assistant - Boost Revenue and Efficiency Today!

19:59 Optimizing Customer Lifetime Value in Auto Retail: Key Insights and Strategies from Industry Experts

24:06 Unlocking the Power of DVA: Handling Complex Inquiries in the Automotive Industry with Stella

28:26 Streamline Your Dealership Operations with Stella: Customizable and Straightforward Onboarding Process

30:12 Optimizing Your Service Department Schedule: How Stella Ensures Efficient and Accurate Bookings

34:03  Taking the burden off your BDC: How Stella can help with routine tasks

36:01  Key Questions to Ask for a Successful Dealership Partnership with Stella - Tips from Industry Experts

39:56 Get to Know Ben: Fun-Filled Questions and Favorite Hobbies

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