S05E98 The Empathy Edge: What AI Chatbots Teach Us About Listening
Description
Join host Sam Rhee on this episode as he explores the surprising empathy skills of AI chatbots and what we can learn from them to become better listeners. Drawing from Jamil Zaki's insights, we discuss how chatbots like ChatGPT often outperform humans in making people feel heard and understood.
He explains how chatbots avoid common human mistakes by focusing on the other person, validating their feelings, and asking follow-up questions, rather than jumping to solutions or sharing personal anecdotes.
Sam also highlights the practical applications of these skills in both personal and professional settings, while acknowledging the limitations of AI empathy. Tune in for valuable tips on how to enhance your listening skills and create more meaningful connections.
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