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James Tucker, Head of CISO at Zscaler, joins the Resilience Factor podcast to explore the critical misalignment in how organizations plan for disruption. Drawing on deep industry experience, he introduces the concept of "organizational plasticity" (or the ability to adapt and evolve under pressure) and unpacks why flexibility, not fixed processes, underpins true resilience. James also explains why the most impactful CISOs often defy the traditional mold and bring fresh thinking to the heart of business strategy.