S1E8 Being heard, hearing back – Guest Pia Hannukainen, OP Group
Update: 2025-05-19
Description
In this episode, my guest is Pia Hannukainen, Head of Customer Experience at OP Financial Group. At OP, she leads the development of customer experience across digital channels. Pia has over 15 years of experience in design thinking — as a researcher, designer, educator, and consultant. At OP, she’s held multiple roles: she founded the […]
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