DiscoverAntar KelasS2 E11: Quality models (part 2)
S2 E11: Quality models (part 2)

S2 E11: Quality models (part 2)

Update: 2021-03-29
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Service quality models (Parasuraman et al, 1985) 


Hierarchical models of service quality (Brady & Cronin, 2001)


Quality assurance in healthcare (Donabedian, 2002)

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S2 E11: Quality models (part 2)

S2 E11: Quality models (part 2)

Nuzulul Putri