S2 E6. Analog Experiences + Magic
Update: 2025-03-04
Description
Does digital always mean better? Or is simplicity the key to great customer experiences?
Magic runs entirely on SMS messaging, proving that low-tech solutions can be more human, less complicated, and just as effective.
Nick and Toby explore what insurance can learn from this—how cutting complexity and focusing on human-first interactions might be the real innovation.
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