Having difficult conversations is an inevitable part of the HR landscape. Whether it’s discussing performance issues, terminating employment, or addressing interpersonal conflicts, these discussions can be high-stakes and emotionally charged. But worry not, we're here to help you navigate through the complexities. In this video, we provide you with proven techniques and methods to handle these challenging talks like a pro.

▶️ WHAT YOU'LL LEARN

- Identifying the signs of a difficult conversation

- Preparing emotionally and mentally

- Using active listening techniques

- How to articulate your points clearly and empathetically

- Resolving the issue while preserving relationships

- Real-world examples and case studies

- CIPD-approved methods and recommendations

✅ WHO THIS IS FOR

- HR Professionals

- Managers and Team Leads

- CIPD Members

Anyone who wants to improve their communication skills

🎯 TAGS

#HR #CIPD #DifficultConversations #HumanResources #ConflictResolution #EmployeeRelations #CommunicationSkills #HRTraining #HRManagement #HRCOnline

Don't forget to hit the like button if you find this video helpful and subscribe to stay updated with our latest content aimed to empower HR professionals everywhere!

©️ HRC Online 2023. All Rights Reserved.

🙌 Thanks for watching, and we'll see you in the next video!