S3 #2 First Impressions Matter: Rethinking Customer Service in Early Years Settings with Orchid Roy
Update: 2025-05-07
Description
In this insightful episode of Let’s Talk Early Years, we sit down with Orchids Roy to explore why customer service isn’t just a nice-to-have, it’s a core leadership skill in early childhood settings.From the moment a parent walks through the door, impressions are formed, trust is built (or broken), and your setting’s values are communicated without saying a word.
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