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In today's episode, I am delighted to have a conversation with Towsey

Kate Towsey is an independent strategic advisor, ResearchOps guru, and founder of the Cha Cha Club  a members' club for ResearchOps professionals. 

Kate has been at the forefront of ResearchOps for over a decade. The inventor of the widely used acronym PWDR (pau·duh) 
for “people who do research,” 

Kate also wrote some of the earliest blog posts about setting up research operations, founded the ResearchOps Community, and launched the #WhatisResearchOps movement, putting ResearchOps on the map.

Kate has delivered e-commerce, education, government, retail, and tech operations. 

She built and managed the Atlassian ResearchOps team, which is widely recognised as the benchmark for scaling research services and systems to hundreds of people and is the exemplar in the industry. She recently released her first book, Research That Scales: The Research Operations Handbook.

Kate's website
Kate's LinkedIn
Substack 

🚀 Masterclass: Leading with Impact — Becoming a UX Research Leader

• Date: 8 October 2025 (live)
• Format: Interactive, limited places.
• Listener offer: Use code UXRC8 → £159 (instead of £199)
• You can book here: emmanuellesavarit.podia.com
  
  

Ideal for senior researchers and managers who want frameworks, tools, and the confidence to lead with impact.

📖 Coming Soon: The UX Research Powerhouse, Vol. 1 — The Foundation of UX Research Strategic Leadership

Launching in October 2025, A playbook and manifesto for research leaders, with a 365-day leadership roadmap, tools to measure impact, and a bonus chapter on AI.

Practical...