Conflict is part of doing business—but how you respond can either make things worse or turn things around completely. In this episode of Impact Without Limits, Dale and Brian unpack ‘Dale’s 3 D’s’—Disarm, Defend, Define—and explain why the order of those steps makes all the difference.

They share real stories, including one about a frustrated dealer and another about an unhappy customer, showing how simply listening and letting someone feel heard can shift the entire conversation. There’s also a great reminder about the importance of staying unified as a business—because short-term wins at the expense of others don’t lead to long-term success.

Give it a listen to see how this simple framework can transform tough moments into opportunities to build trust.

Episode Highlights: 

• Disarm.
• Defend.
• Define.

Links Mentioned in Episode/Find More on ForeverLawn:

• www.foreverlawn.com
• Impact Without Limits Instagram: @impact_withoutlimits
• ForeverLawn’s Instagram: @foreverlawninc
• Get Grass Without Limits Here
• Visit our show notes page HERE
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• Dale’s Instagram: @dalekarmie
• Brian’s Instagram: @bkarmie

This show has been produced by Adkins Media Co.