S4e15 The Managing Trust Edition with Peter Lavers
Update: 2022-10-20
Description
James chats with Peter Lavers, the co founder and director of Customer Attuned Limited, an expert and IBM futurist in CRM and Customer Experience Management. He is recognised as a top influencer in that subject.
They discuss quality at Rolls Royce and Bentley, getting the basics right, channel shift, managing transitions, managing trust and values driven business.
Contact Peter:
Web: customerattuned.com
Twitter: @peterlavers
LinkedIn: linkedin.com/in/peter-lavers-611b79
They discuss quality at Rolls Royce and Bentley, getting the basics right, channel shift, managing transitions, managing trust and values driven business.
Contact Peter:
Web: customerattuned.com
Twitter: @peterlavers
LinkedIn: linkedin.com/in/peter-lavers-611b79
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