This Supply Chain Now Classic Episode originally published in August 2020.

This episode of Supply Chain Now features Stephanie Thum. Stephanie is a long-time customer experience consultant and former practitioner who has spoken and written extensively on the field and practice of customer experience as a business discipline. Her experience includes work with government, B2B, technology, and nonprofit organizations. She served as one of the U.S. federal government’s first agency-level heads of customer experience from 2012-2016. During this time, she also served as an advisor to President Obama’s cross-agency task force on customer service, now known as customer experience. Her background also includes work as the Executive Strategist for CX Content for the Customer Experience Professionals Association and as the Chief Advisor for Federal CX at Qualtrics, where she counseled governments around the world on effective customer experience practices.

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This episode was hosted by Greg White and Scott Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/episode-426.