Daniele Catalanotto and Guy Martin discuss principle number five from the Service Design Principles 1-100 book, written by Daniele.
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Daniele Catalanotto is a service design practitioner, the author of the Service Design Principles series of books, and the founder of the Swiss Innovation Academy
Guy Martin has worked with global companies and startups in a wide range of roles, including service delivery, corporate education, and leadership development.
Music by Mikhail Smusev from Pixabay
Thanks to Castopod , a Podcasting 2.0 and ActivityPub enabled host, for their support.
A production of Neolux Consulting
SDP-005. Every Customer Mistake, Is Your Mistake
United States
