SHIFT BREAK! What Customers Value and How to Deliver It
Description
We always talk about adding value to the customer experience. In the coffee shop this is usually focused on things like the look, flavor, price, and service rendered. But I believe it goes a level deeper than that. In fact, in order to truly deliver value, we have to believe in the core thing our service and product symbolizes or else we are less likely to consistently provide it.
Today on Shift Break we will be talking about how to break down the various components of value, why they, matter, and how to bake them into the operations of your business.
Related episodes:
- 329 : How to Teach Company Values to Your Staff
- Bridging the Values-Actions Gap
- 545: Breathing Life Into Your Coffee Shop
- SHIFT BREAK! What Should Coffee Cost a Customer?
- 480: Focus on What Your Customers Love
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