SSA Plans to Cut Field Office Visits by Half
Update: 2025-12-05
Description
The Social Security Administration plans to reduce in-person visits to its field offices by half in fiscal year 2026, aiming for no more than fifteen million visits. This move, part of an internal operating plan, could signal future office closures, as field offices have traditionally served as vital community hubs for benefits application and assistance. While the agency argues that more people are managing benefits online or over the phone, union leaders contend that many, especially those without easy access to technology, rely heavily on in-person services. The situation underscores the challenge of modernizing services while ensuring equitable access for all citizens, particularly those who depend on in-person assistance for crucial government services.
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