About The Guest:
Judy Ban is the Head of Sales Operations at Glean, an enterprise search and knowledge discovery solution for modern teams. She has also worked at Loom, Samsara, Zenreach, and Salesforce. Judy is known for her logical and rational approach to problem-solving and is highly respected for her expertise in sales operations. She is also my best friend.

Summary:
Judy Ban, Head of Sales Operations at Glean, shares her career journey and insights into the field of sales operations. She discusses her early experiences at small startups, being laid off, and finding her way back into the tech industry. Judy emphasizes the importance of evaluating companies, teams, and roles when considering career moves. She also shares her unique perspective on work-life balance and the impact of work on other aspects of life. Judy provides valuable advice for those interested in breaking into sales operations, highlighting the need for both quantitative and qualitative skills, as well as empathy for salespeople.

Timestamp

0:00:00 Introduction to the podcast and guest, Judy Ban

0:02:20 Judy's career journey, starting with her first job at Quid

0:04:26 Transitioning to a role at PG&E through networking

0:07:33 Joining Salesforce and realizing the need for career reflection

0:09:45 Evaluating company, team, and role when making career moves

0:12:38 Transitioning from marketing analytics to sales operations

0:16:09 Explaining the role of sales operations and its different aspects

0:18:39 How Judy divides her time and resources in her role

0:21:28 Judy's approach to work reflection and writing down learnings

0:23:42 Viewing work in the context of life and maintaining boundaries

0:26:50 Carving out downtime and self-care practices

0:28:39 Advice for breaking into sales operations

0:31:56 Potential career paths after sales operations

0:32:45 How Judy made friends at work and advice for others