DiscoverTechnovation with Peter High (CIO, CTO, CDO, CXO Interviews)Salesforce’s Joe Inzerillo on Agentic AI and the Future of the Enterprise Workforce
Salesforce’s Joe Inzerillo on Agentic AI and the Future of the Enterprise Workforce

Salesforce’s Joe Inzerillo on Agentic AI and the Future of the Enterprise Workforce

Update: 2025-10-02
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The AI workforce won’t replace humans—but it will reshape how work gets done.


On this episode of Technovation with Peter High, Salesforce EVP & CDO Joe Inzerillo joins to explore the rise of agentic AI and how it’s transforming work, from org structure to customer engagement. Joe draws on lessons from Disney, SiriusXM, and now Salesforce to unpack the “Customer Zero” model, how digital labor changes work design, and why empathy is the superpower for AI leadership.

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Salesforce’s Joe Inzerillo on Agentic AI and the Future of the Enterprise Workforce

Salesforce’s Joe Inzerillo on Agentic AI and the Future of the Enterprise Workforce

Metis Strategy