In this episode, I sit down with Salesforce GPT & AI Expert Mark Good. Mark is the founder and creator of AI Force Training and the aiforcetraining.com program.

We cover several topics plus Mark shares a quick demo of how you can utilize GPT in your Salesforce org to provide quick and efficient solutions for an Email-to-Case scenario.

TIMESTAMPS:
01:16 - ChatGPT and OpenAI
07:09 - What is a greenfield project
08:00 - In-House vs. Consulting
09:10 - Bridging the knowledge gap between AI technology through AI Force Training
11:48 - FLOW GPT DEMO
19:00 - My thoughts on FLOW GPT
20:52 - Mark's response
22:35 - AI Force Training course structure
27:31 - Differentiating AI from other "smart" tools/features
31:18 - Final Thoughts