Want to grow your business but not sure where to start? The secret isn’t just in the numbers—it’s in customer trust.

In this episode of Behind the Counter: Pharmacy and Beyond, I share the real story of how I scaled my pharmacy business from one small branch to six thriving locations. Spoiler: it wasn’t through flashy ads or corporate budgets—it was through building trust, delivering personal service, and leveraging word-of-mouth marketing.

Whether you’re running a pharmacy, starting a small business, or planning to scale, this episode is packed with practical lessons for sustainable business growth.

🎯 In this episode, you’ll discover:

• How I built unshakable customer trust from day one

• The power of personal service (and why it beats the big chains every time)

• Why word-of-mouth marketing is still your best growth strategy—and how to make it work

• The biggest scaling mistakes I made and what I’d do differently

• My step-by-step blueprint for sustainable business expansion

🎧 Listen now to learn how to grow your business through trust, not tricks—whether you’re just starting out or ready to scale.

📣 Join the conversation:

What’s the biggest challenge you’ve faced while growing your business? Share your experience in the comments or DM me on Instagram, Twitter, LinkedIn, and Facebook @_BTCPodcast.

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📌 #PharmacyBusiness #BusinessGrowth #CustomerTrust #Entrepreneurship #ScalingUp #IndependentPharmacy #BehindTheCounterPodcast