At the Royal College of Physicians of Edinburgh's Quality Governance Conference, we caught up with Susanna Stanford - a passionate advocate of the need for patients to be able to feedback on their care, and for clinicians to be able to respond. 

Having experienced a spinal anaesthetic failing eight years ago, Ms Stanford's discovery that there was no established route through which she could give feedback on the standard of care she received, led her on a journey to champion more adequate communication and collaboration between clinicians and their patients.