Season 7, Episode 8: Building Brands with Soul: A CMOs Journey to Humanising Growth and Lasting Impact

Season 7, Episode 1: A masterclass in Event Design with Katrina Haby, CX Director of Customer Experience at Melbourne & Olympic Parks

Season 6: Episode 5 – Channel Performance: driving sales conversion

Season 6: Episode 4 – Empowering B2B Intermediaries through Customer Experience

Season 6: Episode 3 – Hear from Emma Dark, Director of Customer Service at Estée Lauder

Season 6: Episode 2 – The Morphing Store: bricks and mortar evolution in a convergent commerce world

Season 6: Episode 1 – Hear from Sybil Nicolson, Insight Executive for Transport for London

Season 5: Episode 11 – CX Service Design: Creating emotional attachment and driving brand growth

Season 5: Episode 10 – Beyond omnichannel to convergent commerce ecosystems

Season 5: Episode 9 – Hear from Kate McLaren, General Manager - Customer Quality at Kia Motors UK , and Jo Causon, CEO of The Institute of Customer Service

Season 5: Episode 8 – Hear from Attila Szabo, Managing Director, Ford of Poland

Season 5: Episode 7 – Hear from Yvette Steyn, Consumer Insights & Analytics lead at Distell

Season 5: Episode 6 – The Customer and Citizen Perspective

Season 5: Episode 5 – Hear from Jasper Lam, CX leader at TD Bank in Canada

Season 5: Episode 4 – Men’s Beauty: Evolving Attitudes and Fresh Insights

Season 5: Episode 3 – Driving Compliance At The Frontline

Season 5: Episode 2 – Hear from Helen Campbell-Watt, Head of Wealth Client Insight & Experience at Coutts

Season 5: Episode 1 – Hear from Aimie Chapple, CEO of Capita Experience

Season 4: Episode 7 – Hear from Mark Billingham, Group Customer Operations & CX Director for The Very Group:

Season 4: Episode 5 – Beyond omnichannel retail to convergent commerce