ServiceNow the AI platform for business transformation, has announced AI Experience, a unified, conversational front door to enterprise AI. With its context-aware interface, the new AI Experience unites people and AI in a seamless, multimodal environment with built-in governance, security, and the trust and transparency customers need as they implement AI meant for scale. Building on the foundation of Now Assist, AI Experience extends across any workflow, including the company's autonomous Customer Relationship Management(CRM) offering, to transform sales and service - positioned to drive revenue growth and lasting customer loyalty. In an agentic AI era, it elevates the traditional user interface (UI) and becomes the intelligent entry point for employees to access information, delegate tasks, and collaborate with AI.

Enterprises today suffer from decades of SaaS applications that define work in siloes and by departments. Many have dozens of separate AI solutions simply bolted onto existing systems, leaving employees juggling disconnected tools that don't have access to the data they need to move work forward. With AI Experience, data, AI models, AI modalities, and workflows converge on a single, intuitive interface - empowering organizations to accelerate adoption, simplify access, and reduce employee AI learning gaps because ServiceNow works across workflows, not just a single app.

AI Experience represents a fundamental shift in how people interact with technology to get work done. It places AI at the forefront of the user experience with a powerful new multimodal, multilingual UI that allows instant access to voice, text, image, web, and build agents that are deeply connected to any part of the business, delivering context-aware, personalized, and proactive interactions. AI Experience can anticipate needs, take action, and deliver results at enterprise scale.

"AI Experience from ServiceNow is addressing one of the biggest challenges enterprises face today: fragmented, clunky user experiences that slow down work," said Amy Lokey, executive vice president and chief experience officer at ServiceNow. "By creating a unified, contextual, and intuitive AI Experience for the enterprise, we're putting AI into the flow of work, meeting users where they are and empowering them with access to workflows, data, and AI agents. ServiceNow has the platform to unify people and AI so they can collaborate naturally, getting end-to-end tasks completed in AI Experience, without friction."

With AI Control Tower - a central hub for governing, monitoring, and managing any AI asset, native or third-party - enterprises can deploy AI Experience with confidence, giving them speed without losing security or control.

AI is the new UI: Putting AI at the centre of how work gets done

At the core of AI Experience are intelligent, role-aware AI agents that work side-by-side with employees to resolve issues, complete tasks, and drive outcomes. AI agents operate transparently, continuously learn, and give users full visibility and control, keeping AI always in the flow of work on one platform.

AI Experience introduces new capabilities such as:

AI Voice Agents: Offer hands-free support that retrieve information, update records, and troubleshoot complex issues with human-like fluency.

AI Web Agents: Learn from humans to complete tasks across third-party apps and the web - clicking buttons, filling out online forms, and navigating internal sources and external systems, without APIs or integrations.

AI Data Explorer: Connects insights across ServiceNow and external data sources via Workflow Data Fabric, helping users investigate trends, pinpoint root causes, and document findings without leaving their workflow.

AI Lens: Turns what users see - screens, forms, and dashboards - into instant action, eliminating manual effort and accelerating decisions with AI-powered automation.

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