The evolution of our retail experience has been largely shaped by the introduction of technology as retailers have adopted the ease and accessibility that this has brought to the industry. So, what does the future have in store? Kick-starting this debut season, Elizabeth Day tackles this very question with Caroline Baldwin, Editor at Essential Retail, and Millie Lloyd, customer experience manager at Regent Street's L’Occitane. With customer experience leading the way, we cover everything from the real pronunciation of L’Occitane to sustainability, tech, virtual reality and much, much more.