Shifting Customer Experience Tactics to Embracing a Holistic Customer Experience Based Strategy

Update: 2018-09-03

Description

This is a past recording from 2015. Shifting tactics is usually spurred on by recognition of severe pain in a company. Join as Carol Borghesi explains what it means to shift your customer experience tactics to embrace a more holistic strategy.

Comments

In Channel

Customer-Centric Acceleration of Market Growth (VisionEdge Marketing)

2020-03-03--:--

HAILOs: Competing on AI in the Post-Google Era (DeGregor)

2019-06-2132:40

Intentional Customer Experience (TELUS)

2019-04-1231:37

Customer Experience Operations (CODE42)

2019-03-1531:29

Customer Experience & Marketing Workforce of the Future (FIS)

2019-02-2232:47

Guiding Your CEO in Customer-Centered Management (ICW)

2019-02-0434:53

Customer Advocacy as Strategic Partner to the Executive Team (VMware)

2018-12-1430:40

Empowering Customer Experience Excellence Through Voice of the Employee (Oxford)

2018-11-06--:--

Digital Customer Experience Silos (DeGregor)

2018-10-1833:34

Customer Experience & Employee Experience: The Essential MashUp! (ROCKSTAR CX)

2018-09-2035:46

Customer Experience Passion in Employee Engagement (EMC)

2018-09-04--:--

Customer Experience Promises & Delight (NCR)

2018-09-04--:--

Customer Experience Data Integration (HP)

2018-09-04--:--

Marketing's Role in Customer Experience Management (Aon)

2018-09-04--:--

Improve Customer Experience via Operations (Virgin Mobile)

2018-09-04--:--

Employee Engagement & Customer-Focus (Coca Cola)

2018-09-04--:--

Customer Experience Management & Social Media (Wells Fargo)

2018-09-04--:--

Energize Your Customer Experience Strategy (Symantec)

2018-09-04--:--

Customer Experience in the New Marketing (Dell)

2018-09-04--:--

Customer Experience Data: Untapped Gold Mines (Cisco)

2018-09-03--:--

00:00

Shifting Customer Experience Tactics to Embracing a Holistic Customer Experience Based Strategy

#box-pro-ellipsis-176137139069018{-webkit-line-clamp:2;}Shifting Customer Experience Tactics to Embracing a Holistic Customer Experience Based Strategy

Shifting Customer Experience Tactics to Embracing a Holistic Customer Experience Based Strategy

customerexperience

Shifting Customer Experience Tactics to Embracing a Holistic Customer Experience Based Strategy