You’re not losing clients because your offer sucks. You’re losing them because they don’t feel heard.

In this snapshot episode, Mark breaks down a dead-simple system for dealing with complaints without killing hours, discounting your value, or losing your cool. It’s a simple but game-changing way to handle customer complaints that actually builds loyalty instead of burning bridges. 

If you’re still reacting to problems instead of resolving them, this one’s a wake-up call. 

In this episode:

• The biggest complaint isn’t about the problem. It’s about not being heard.
• The L.A.S.T. method (Listen, Ask, Solve, Thank) is a simple framework to turn unhappy clients into loyal advocates.
• Why jumping straight to “solutions” backfires (even if your intentions are good).
• How to use complaints as real-time training gold for your team, not just damage control.

The fastest way to lose a client is to ignore their voice. The smartest way to keep them? Make damn sure they know you’re listening.

Listen to the full episode here

Apple -  https://podcasts.apple.com/us/podcast/resolving-complaints-in-4-steps/id1683205897?i=1000645045601 

Spotify - https://open.spotify.com/episode/3foize5CmuKmiSQg3mrMkJ 

Elevate Your Business and Relationship

Join us on October 18, 2025, at View Hotel Hamilton for an exclusive, one-day workshop tailored for entrepreneurial couples. This session will provide actionable strategies to enhance both your business success and personal partnership, ensuring long-term growth and harmony.

Secure your spot today and take the next step towards a balanced, thriving business and relationship.

Register now.