Solving the Staffing Crisis From Within with Aimee Middleton of Good Samaritan
Description
In this episode, Aimee Middleton, Chief Operating Officer at Good Samaritan, shares stories from her journey into long-term care, lessons learned through leadership transitions, and her vision for the future of senior care. From evacuating an entire campus during a hurricane to reducing agency reliance by over 40%, Aimee offers insight into what it takes to lead with heart, grit, and clarity in a challenging industry.
Key Takeaways:
(04:54 ) Discovering a love for customer service and people.
(09:46 ) Realizing long-term care is about more than business.
(10:56 ) Learning from front-line team members.
(13:44 ) Bringing 500+ leaders together each year to align.
(15:24 ) Preferring the “dollar tour” of facilities.
(18:01 ) Creating super teams to reduce agency staffing.
(19:55 ) Flying into a hurricane to protect residents.
(24:16 ) Winning others over is less about sales and more about building authentic connections.
(32:26 ) Fighting to remove documentation burdens through AI.
(35:37 ) Advice for younger professionals: enjoy each stage, and it’s okay to make mistakes.
Resources Mentioned:
https://www.linkedin.com/in/aimee-middleton-884b155/
Good Samaritan | LinkedIn
https://www.linkedin.com/company/good-samaritan-sanford-health/
Good Samaritan | Website
https://www.good-sam.com/
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