Sports Direct Threatens Customers with Legal Action for Refunds
Update: 2025-12-03
Description
Sports Direct, owned by Mike Ashley, is accused of threatening customers with legal action for pursuing credit card chargebacks for lost or stolen deliveries. Despite consumer law entitling customers to a full refund or replacement, the company allegedly passed customer details to a crime intelligence agency, demanding hundreds of pounds more than the original items value. This aggressive tactic has left customers like Adele Peacock and Fiz Aslam facing demands for thousands of pounds after their banks issued refunds. Consumer experts advise those facing similar situations to contact Trading Standards and the Competition and Markets Authority, as businesses denying customers their statutory rights could face significant penalties. This situation highlights serious questions about consumer protection and the methods some retailers employ when dealing with lost deliveries.
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