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Step One: Start Smiling

Step One: Start Smiling

Update: 2018-11-01

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Managers, gather ‘round. Vice President of Strategy Leslie Cunningham riffs with regular Kent Mann on everything from intentionality to vulnerability in this episode. Their core message? Cultivating a welcoming retail environment where customers feel comfortable is integral to the future of brick and mortar retail success.

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Step One: Start Smiling

Step One: Start Smiling

The Mann Group