Many customers nowadays note that “respect” is very important to
them and they get angry when they feel “disrespected.”  Alan
Jackson (The Jackson Group) and Ed Gagnon (Customer Service
Solutions) discuss what customers see as “respect" and what the
idea of “disrespect" looks like to them.  Ed gives several
examples of what employees may be doing that could make the
customer feel disrespected…and how to avoid those anger-inducing
actions.  And to close out the episode, Alan and Ed share
their “Customer Service Stories of the Month”.
About the hosts:

Ed Gagnon is the President of Customer Service Solutions, helping
organizations develop long-term relationships with their clients
and partnering with them to meet their core customer service needs.
Learn more about Customer Service Solutions at
www.cssamerica.com.

Alan Jackson is President of The Jackson Group, a survey and
consulting firm specializing in employee engagement surveys,
patient satisfaction surveys, market research studies and
leadership development. Learn more about The Jackson Group at
www.thejacksongroup.com.

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