Beyond the Drip is a podcast about home infusion, specialty infusion, AIC, and all things infusion. The hosts, John Love, Brandon Carpenter, Pam McIntyre, and Brian O'Sullivan, discuss the operations, technology, services, and payers in the infusion industry.

The first guest on the podcast is Reese Norris, co-founder and COO of WeInfuse Software. Reese shares the story of WeInfuse, from its beginnings as an infusion operator to the development of their proprietary software. The conversation also touches on the importance of a great team, the value of customer service, and the challenges of transitioning from on-prem to cloud-based software. WeInfuse is expanding its software suite to include oncology and pharmacy modules, allowing them to target the home infusion pharmacy, specialty pharmacy, and oncology markets. They are developing an RxToolkit specifically for oncology and believe they can build a better billing and claims system for the infusion industry. The reimbursement landscape is dynamic and varies by region, making it challenging for providers to navigate.

Building relationships with payers is important, but it can be difficult due to the complexity of the industry. WeInfuse aims to be the go-to solution for medication delivery and wants to be at the center of providers' technology ecosystems.

Keywords: podcast, home infusion, specialty infusion, AIC, infusion industry, operations, technology, services, payers, WeInfuse Software, team, customer service, on-prem, cloud-based software, WeInfuse, software suite, oncology, pharmacy, home infusion pharmacy, specialty pharmacy, oncology market, RxToolkit, billing and claims system, reimbursement landscape, payers, medication delivery, technology ecosystem
Takeaways

• Beyond the Drip is a podcast that explores various aspects of the infusion industry, including operations, technology, services, and payers.
• The first guest on the podcast is Reese Norris, co-founder and COO of WeInfuse Software, who shares the story of WeInfuse and its journey from being an infusion operator to developing their own software.
• WeInfuse focuses on providing excellent customer service and building a great team to drive their success.
• The conversation also highlights the challenges and benefits of transitioning from on-prem to cloud-based software. WeInfuse is expanding its software suite to include oncology and pharmacy modules, allowing them to target the home infusion pharmacy, specialty pharmacy, and oncology markets.
• They are developing an RxToolkit specifically for oncology and believe they can build a better billing and claims system for the infusion industry.
• The reimbursement landscape is dynamic and varies by region, making it challenging for providers to navigate.
• Building relationships with payers is important, but it can be difficult due to the complexity of the industry.
• WeInfuse aims to be the go-to solution for medication delivery and wants to be at the center of providers' technology ecosystems.

Titles

• Exploring the Infusion Industry: Beyond the Drip Podcast
• The Journey of WeInfuse: From Operator to Software Developer Navigating the Dynamic Reimbursement Landscape
• Expanding into the Oncology and Pharmacy Markets

Chapters00:00 Introduction to Beyond the Drip Podcast
03:34 The Journey of WeInfuse
09:44 The Importance of Customer Service and Building a Great Team
19:10 The Future of WeInfuse: Home Infusion and Integration
23:30 Solving Pain Points in the Infusion Industry
26:47 Transitioning to Cloud-Based Software
29:08 Ensuring Security in Healthcare Software
30:08 Expanding into the Oncology and Pharmacy Markets
34:11 Building a Better Billing and Claims System for Infusion
35:11 Navigating the Dynamic Reimbursement Landscape
37:00 Challenges of Building Relationships with Payers
38:24 Becoming the Go-To Solution for Medication Delivery