Join host Helen Gidney, Head of Architecture at Softcat, as she sits down with Adam Spearing, VP of AI Go-To-Market for EMEA at ServiceNow, and Oliver Meadows, ITXM Sales Lead at Softcat. Together, they explore how organisations can streamline internal service operations, dismantle silos, and harness AI to enhance the end-user experience. Whether you're in IT, HR, Finance, or Operations — this episode is packed with insights for you.

What’s covered in this episode:

Redefining Service Operations

What service operations mean in today’s business landscape

Moving beyond ITSM to drive enterprise-wide transformation

Maximising Efficiency

Platform consolidation strategies

Doing more with less through smarter workflows

AI & Automation in Action

Where AI and automation are making a tangible impact

From governance to data-driven decision-making

Leadership in a Changing Environment

How leaders can adapt to evolving business structures

Aligning service delivery with rising user expectations

Softcat’s Explain IT podcast is the place where we discuss, debate and demystify tech in simple, jargon-free language.

For more information visit softcat.com.

This podcast is produced by The Podcast Coach.

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