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Chip Griffin: Hello and welcome to another episode of the Agency Leadership Podcast. I’m Chip Griffin.

Gini Dietrich: And I’m Gini Dietrich.

Chip Griffin: And Gini, I, I, I think I might have broken my foot. I we’re not gonna be able to record today. I gotta go see the doctor and find out

Gini Dietrich: because you broke your foot.

Chip Griffin: Yeah. And I just, I got frustrated, you know, you know, in our past conversation that we were having, and I just kicked something and I, I think that it’s maybe broken.

So I’m, I’m in remarkably little pain though, apparently, because I’m still smiling.

Gini Dietrich: It’s like two, three weeks later. Yeah. And you’re,

Chip Griffin: yeah.

Gini Dietrich: And you’re, yeah. Here, right.

Chip Griffin: But no, in, in all seriousness, , we are going to talk today about how agency owners should handle it when they have employees who have physical health concerns, mental health concerns.

They might be one-offs, they might be ongoing. And this is something that a, a lot of the, the owners that I’ve been talking with this year seem to have… At least they feel like they have more instances of this that they have to deal with. I suspect that’s not the case. It’s just recency bias, on things.

But I can certainly tell you that over the years I’ve had a lot of these issues, to deal with, with team members. And it’s run the whole spectrum. It’s been everything from, you know, extreme mental health issues to extreme health issues, and you know, you gotta try to figure out how to navigate those and, and as an owner.

Particularly in a small business of any kind, that can be a real difficulty.

Gini Dietrich: Yeah, I, and I would say, I mean, I feel like it’s more prevalent now as well, and come, some of that could be recency bias, but I also think we’re much more open, especially on the mental health side of things about that and about self-care and ensuring that you’re going to a therapist and things like that.

And the first time this actually hit my business was about five years ago when our younger employees would say things like, oh, I can’t make that meeting. I’m, I have a, an appointment with my therapist. And I’d be like…. During the day? Okay. And I remember at the time, and it was during the pandemic, so everything was kind of a shit show, but I remember at the time thinking, really, you’re making appointments with your therapist during the day?

And now I’m to a point where I’m like, okay, if that’s what you need to do. And that’s when they, you can get in and go. But, I do think that some of it is because we, especially the younger generations, do a really nice job of being really open about these are the things that I’m dealing with. These are the things that I’m working on, and here’s how you as my employer can help.

Chip Griffin: Yeah, I think that’s a, that’s a great point. And, and it’s also, I think there’s a broader awareness of these yes issues, particularly on the mental health side, but I think on both the mental and physical health side, people are much more open about these things than they were when we were coming up.

In the workforce.

Gini Dietrich: Absolutely. Yeah. Yeah, yeah, yeah.

Chip Griffin: You know, when, when I was first starting out, you know, you, most people, if they were seeing a therapist would never admit to it. Most wouldn’t even indicate, they might say they were going to the doctor, but usually that meant job interview. Right. And if they were actually going to the doctor, they probably didn’t even mention it.

And, and instead they found some other way to work it into the schedule. So, yes. So I think part of it is that, that, you know, particularly for agency owners who are, you know, more of our generation. It’s just that people never talked about this before. So you hear people talking about it.

That didn’t mean that those challenges didn’t exist before, but you weren’t certain about it. You, you’d be sitting there kind of guessing. And I certainly had a number of those 20 years ago where I’d have an employee was clearly having something going on, but it wasn’t really clear what. You know, I, I think it is helpful now because with employees being more open, at least you know what you’re dealing with.

Gini Dietrich: Yes.

Chip Griffin: And you’re not guessing wrong where someone’s just kind of, you know, disappearing for stretches of time and, and you’re not sure why. I had one who I thought had a, a very serious health issue of some kind, and it turned out to be a, a personal relationship issue, that was being dealt with. Wildly different things.

Right. And, and causes me to, to have wildly different concerns. Correct. But back then you didn’t talk about them.

Gini Dietrich: Not at all. Yeah. You didn’t talk about it at all. And I think you’re right that you sort of had to guess. And I’ll say that, you know, in the last five years I’ve done a lot of work myself as a business owner to understand how to support different types of both mental and physical health challenges so that I can be, be a better employer. But it’s been a learning curve. And it’s been a lot of coaching that I’ve had to get on my own to understand like, if you have a person who’s dealing with this, this is the, an