TAC Talk Shorts Ep 15 - Complaints and what to do about them
Update: 2023-11-15
Description
Nobody likes complaints and for many RTOs, receiving a complaint from a learner or other stakeholder may be confronting. However responding to complaints can be a useful and important process.
This short 4 minute podcast provides information around Standard 6 of the Standards for RTOs on complaints and how they can provide an understanding of an RTOs clients’ expectations and experiences.
More information on this topic is available in the:
- TAC Fact Sheet: RTO Complaints and Appeals
Transcript available here: https://www.wa.gov.au/media/42894
Published 15 November 2023
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