Taco Bell is having second thoughts about relying on AI at the drive-through plus cracks are forming in Meta’s partnership with Scale AI

Update: 2025-09-01

Description

Taco Bell’s chief digital officer says the company is having an “active conversation” about when to use and not use AI. The company has apparently rolled out voice AI-powered ordering at more than 500 drive-throughs.

Also, it’s only been since June that Meta invested $14.3 billion in the data-labeling vendor Scale AI, bringing on CEO Alexandr Wang and several of the startup’s top executives to run Meta Superintelligence Labs. But the relationship between the two companies is already showing signs of fraying.

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Taco Bell is having second thoughts about relying on AI at the drive-through plus cracks are forming in Meta’s partnership with Scale AI

#box-pro-ellipsis-175728012847991{-webkit-line-clamp:2;}Taco Bell is having second thoughts about relying on AI at the drive-through plus cracks are forming in Meta’s partnership with Scale AI

Taco Bell is having second thoughts about relying on AI at the drive-through plus cracks are forming in Meta’s partnership with Scale AI

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Taco Bell is having second thoughts about relying on AI at the drive-through plus cracks are forming in Meta’s partnership with Scale AI