Tech and Touch: Lessons from the Pandemic
Description
The pandemic greatly accelerated digital adoption. Now, tech is cheaper and more accessible. But innovative fintech products can risk leaving customers behind, especially those who aren’t experienced with or comfortable using technology. Prateek Shrivastava of Accion speaks with four fintech and industry leaders at the Fintech for Inclusion Global Summit to explore how to build fintech platforms that are innovative and accessible to customers everywhere.
Together, these panelists share how they balance tech and touch within their products. They discuss how to help clients move from simple to complex products without getting left behind, help communities build trust in new technologies, and build strategies to help customers feel comfortable with new fintech products.
Speakers:
Prateek Shrivastava, Vice President Global Operations at Accion
Fernando Sucre, Founder & CEO of R5
Neeraj Bansal, Co-Founder & CEO of Credright
Sofiat Abdulrazaaq, Co-Founder & CEO of Goodfynd.
Xavier Faz, Lead of Digital Finance Frontiers at CGAP
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