Episode Summary

Join Harshida in a thought-provoking discussion with Michael Mahoney, CEO of Misen, about navigating challenges in logistics and operations. From orchestrating a stunning turnaround post-bankruptcy to leveraging technology for operational efficiency, Michael shares actionable strategies for logistics leaders. Gain insights into optimizing processes, selecting the right tools, and building scalable operations—all while maintaining a focus on simplicity and resilience.

What You’ll Learn

• Radical Simplification: Why less complexity in operations leads to better scalability and efficiency.
• Process-First Approach: Prioritizing process and technology before hiring for lasting operational success.
• Evaluating Technology Investments: The power of iterative, cost-effective tech adoption.
• Crisis Management: Think like a firefighter to tackle peak season challenges and unforeseen disruptions.
• Future of AI in Logistics: Unlocking potential with demand planning and consumer insights.

Highlights

[00:01:00 ] – Michael’s journey from bankruptcy to profitability at Misen.

[00:03:00 ] – The critical role of switching 3PL partners in driving operational profitability.

[00:05:00 ] – Process, technology, and people: Why this sequence matters for rebuilding operations.

[00:09:00 ] – Leveraging SaaS tools to automate demand planning and supply chain communications.

[00:13:00 ] – Firefighter thinking: A structured approach to peak season challenges.

Quotes

[00:03:00 ] “Operations should work at 50% or 500% of your goals. If it doesn’t, you’re doing it wrong.” – Michael Mahoney

[00:05:00 ] “Process, then technology, then people—get the foundations right before hiring.” – Michael Mahoney

[00:13:00 ] “Simplify. Fewer tools, fewer things to break, and fewer processes mean faster execution.” – Michael Mahoney

[00:14:00 ] “Think like a firefighter—calmly scope the issue, set deadlines, and avoid overreacting.” – Michael Mahoney

About the Guest

Michael Mahoney is the CEO of Misen, a company specializing in high-quality cookware and kitchen tools. With a deep background in logistics, operations, and organizational turnarounds, Michael has successfully guided Misen from bankruptcy to a thriving business. His process-first philosophy and strategic use of technology make his insights invaluable for logistics leaders.

Connect with Michael on LinkedIn and explore Misen’s innovative cookware at Misen.com

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