Summary

"Almost everybody will forget what they learned. They'll forget what they're taught. They'll forget everything about what's going on, but they will never forget how you made them feel."

In this episode, I discuss the five levels of listening and how to become a better listener.

The five levels are: ignoring, pretend listening, listening to respond, actually listening, and empathetic listening.

I emphasize the importance of self-awareness and recognizing where you are as a listener.

I explain that empathetic listening, where you truly understand and empathize with the other person's viewpoint, is the highest level of listening.

This level of listening can lead to meaningful relationships, trust-building, and improved sales performance.

Takeaways

• Self-awareness is key to becoming a better listener.


• Empathetic listening, where you truly understand and empathize with the other person's viewpoint, is the highest level of listening.


• Empathetic listening can lead to meaningful relationships and trust-building.


• In sales, empathetic listening can significantly improve performance and build a know, like, and trust factor.

Chapters

00:00 Introduction: The Five Levels of Listening

01:00 Level 1: Ignoring

01:29 Level 2: Pretend Listening

02:28 Level 4: Actually Listening

03:23 Level 5: Empathetic Listening

05:58 The Power of Empathetic Listening

07:48 Conclusion