The BigBankification of Smaller Banks and Credit Unions + Consumer Beast: Panda Express
Description
I am back from a hiatus!
Thanks for everyone who asked me, "James... Where's your podcast?"
Been busy and working through some writer's block issues, but I am here to talk about things I love...Like arguing about shitty customer service.
First, we will talk about how a local CU near my house ripped out the Drive-Up mechanisms, installed full-service ATMs in its place, and became everything those small bank clients hated about a place like my former bank. I will explain how post-COVID, poor customer service has crept into smaller institutions, impacting their once proud reputation as being different that most banks!
Plus, I describe an incident I had at Panda Express where I discovered that associates there fudge their wait time numbers to make it look like they are more efficient at the detriment of their clients, myself included. I am going to describe how a mobile order was allegedly put together and ready in two minutes, yet 15 minutes later when I arrived, my order was never started. I explain the managerial bad habits that led to something like this. I promise it is interesting.
NB Has recovered over $4 Million from big banks back to consumers, with nearly $800k of it being Zelle fraud!
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