In the spirit of The Changing Consumer, Liesel focuses on discussing ways to combat both “compassion fatigue” and “change fatigue” in our profession. Entering the 2020s with all the change we’ve experienced globally, both big and small, how do we ensure our employees aren’t overwhelmed by it all? Liesel also discusses the nuances of working with families in grief and how we can practice a more empathetic approach to our interactions with them. Her encouragement in lifelong relationship building, highlighting her own philosophy and approach, is an inspiring message to all of us, particularly in the funeral profession.